Critical Messages

Critical messages differ from the normal messages that you can send to fellow users of Expert Agent as they appear as open on the user's window rather than just in the messages area. To send a critical message you must be enabled to do so within your staff profile from the Agency Staff Configuration area. 

When you have this enabled you will be able to select to send a critical message when sending a message:

As this has been sent as a Critical Message it will pop up on recipient's screen as an open message. If the recipient is logged out, the message will appear when they next log on. 

The message is also shown in the Quick Message area for reference showing a flag for importance and the attachment symbol if a record was attached.