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From 31 May 2022, all estate agent websites, housebuilders and property portals need to start including extra ‘material information’ on their UK residential property listings. These changes are in line with new guidance set by National Trading Standards, who want to increase clarity for consumers on the properties they’re looking to buy or rent.
We’ve pulled together a list of frequently asked questions to help you get to grips with the new requirements:
This is defined as the information an average consumer needs to make an informed transactional decision. National Trading Standards state that in the case of buying or renting a property, a ‘transactional decision’ includes the decision to view a property, as well as the decision to buy or rent one.
The new guidance is being introduced in three stages, referred to as Part A, Part B and Part C.
Only Part A needs to be implemented from 31 May 2022. This means you’ll need to add details of any unavoidable costs that will be incurred by a potential buyer or renter:
Sales
Lettings
We already display some Part A information on our Zoopla listings pages. You’ll need to use the property Description field to add any information that’s missing. (More information on each stage is available here)
New and existing listings need to be updated with Part A information from 31 May 2022 – for both sales and lettings. This includes properties that are sold subject to contract (SSTC). It does not include overseas or non-residential properties.
Estate agents are responsible for submitting material information on all new and existing UK residential property listings. You’ll need to include it along with the property listings information you already share with us.
This might be because:
Where a field says ‘not available’, please add this information using the property Description field in your CRM.
We’re working on it. Throughout the year, we’ll be adding unique fields to capture and display this extra information on our listings pages - so in the future, you won’t need to add it as free text in the property Description field.
We’ll update you when we know more. Right now, National Trading Standards has only confirmed the ‘material information’ requirement for Part A. Once the details for Part B and Part C have been agreed, we’ll share next steps. (More information on Parts A, B and C is available here)
It's important you include all Part A information for all UK residential properties - both for sale and for rent - from 31 May 2022. While the full requirement won’t become mandatory until September 2023, National Trading Standards has asked all estate agents, housebuilders and portals to comply with Part A from 31 May 2022.
Please be aware, National Trading Standards may get in touch with you if your listings don't comply with the new guidance.
National Trading Standards requires all Part A information to be available from 31 May 2022. While we don't have any plans to de-list properties, National Trading Standards may get in touch with you if your listings don't comply with the new guidance.
We don’t have any plans to de-list properties, but National Trading Standards may get in touch with you if your listings don’t comply with the new guidance.
Yes, you can customise most of your property Description details. The only thing you can’t change is the name of a field.
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We’ve worked hard to keep this increase to an absolute minimum this year by absorbing a number of the ongoing costs ourselves, despite rising inflation rates.
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