Expert Agent is very easy to navigate around. You’ll pick it up in 10 minutes.
However, you won’t get the best out of it unless you understand what it does and why and how it does it.
You can get all the training you need in order to use Expert Agent completely free of charge and online.
Our training team have created a catalogue of training videos via our Youtube channel that are categorised into individual playlists that will take you through, step-by-step, everything you need to get the most out of Expert Agent. We also run some live online sessions that you can book onto if you prefer.
We've got courses that cover:
And much more. You can learn more about our training, and access the training here.
Very few customers ask us to do face-to-face initial training these days - they see the merit in saving the need for staff to leave their desks for hours or even days. However, some ask us to do chargeable bespoke follow-up and problem solving sessions online. If that's something you think you need, you can discuss it with your Account Manager who will be able to talk you through your options and advise on next steps.
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