Expert Agent is very easy to navigate around. You’ll pick it up in 10 minutes.

However, you won’t get the best out of it unless you understand what it does and why and how it does it.

We’ve always offered Free Online Training. That makes us unique in our industry. We’re not being naïve and missing a trick. We make our money from the subscriptions you pay us and we can sacrifice revenue from training if it results in better quality users. Better quality users keep paying the subscriptions longer and recommend Expert Agent to their friends.

Free Live Training

Most members go for the Free Online Training option. 

Verity, Sophie, Pete, Becs & Danielle (our trainers) run a variety of live courses.

We've got courses for

• Beginners
• Matching
• Letters & Brochures
• Sales
• Lettings
• Lettings Financial

These courses are transmitted live over the internet. You just need to sit in front of your computer. You'll need either a cheap headset (your smartphone headphones might do the trick but, if not, your local Asda or Tesco will sell you one for a fiver) or you'll need to use your phone to make a local rate call to a number you'll get given. 

You can ask questions (via "live chat") and there's a test at the end to make sure you've understood everything.

If you can't do the live training, each module is available on a YouTube video (still with a test to prove you've watched it). More details via the Free Online Training page.

Sceptical?

In our 2013 customer service survey, 38% of those that went on to "attend" our Live, online courses said that they were "sceptical of their merit". Once they'd done one or more course, 93% of this group then added that they were impressed, thought it was the best possible training method and would recommend it to their colleagues!

Click the link below to find out more

Free Online Training

Want More?

Very few customers get us to do face-to-face initial training these days - they see the merit in saving the need for staff to leave their desks for hours or even days. However, some ask us to do chargeable bespoke follow-up and problem solving sessions online.  If that's something you think you need, you can discuss it with your Account Manager. 

More:

Free Online Training 

Bespoke Online Training

Chargeable Training