Creating Credit Notes

There may be occasions were you need to create a credit note for a tenancy or a landlord regarding fees that you have charged etc. When in the relevant landlord or tenancy record, bring up the Action menu, hover over ‘Financial’ and select ‘Create a Credit Note’. We will create one in a landlord record:

The following window will appear:

1. Assign the credit note to the correct property and edit the description, this will automatically populate with the landlord's name. The description will appear on the statement and therefore it is useful to amend this to reflect what the credit note is for.
2. The credit note number and date will automatically populate, amend these if needed.
3. Manually ‘Add Item’ to the credit note or choose ‘Use Standard Credit Note’ and select the item/s – these options work exactly as adding items to an invoice, and if selecting ‘Use Standard Credit Note’ the same options appear as standard invoices.
4. Click the Save icon to create the credit note.

Please note that unlike when you create a sales invoice, you are unable to create a credit note for a landlord from a tenancy record. 

When creating a credit note in a tenancy, you will be asked to assign the credit to a tenant, the description will also have populated with the property address. Otherwise the process is the same.