Why is my property not appearing on my website/ portals?

If your property is listed as “On Market” but IS NOT appearing on either/or your website or portals there are a number of areas in EA to check:

Check Status - is property On Market/Under Offer/Sold STC?

Check the Details tab – ensure the relevant marketing tick-boxes are ticked

Check Portal setup tab - check listed and uploaded date

• If not listed, click on “Add portal to upload property” and select from the list
• If the portal does not exist in the drop down list you will need to subscribe to them. Go to section “How do I setup a new portal feed” (link>?)

Check Property Details - Postcode and 1st line of address (Rightmove) Town (FAP)

Check Match Criteria - must have Type and Style set

Check Adverts - advert header and main advert has been completed

Check Price - RIGHT CLICK > Price change - Check price and prefix

[Only certain price prefixes will be accepted and displayed by the portals: Asking price, Offers in excess of, Offers in the region of, Auction guide price, Guide price, Shared Ownership, Price on Application. You can select the advanced edit function from here and enter a text prefix, but this will only be expressed on Adverts, Brochures and EA Powered websites, rather than the portals.]

**PRICE ON APPLICATION**

To ensure that a "Price on application" Property is uploaded to the portals correctly, please follow the steps below:

• Right click, select Price change from within property record
• Select "Price on application" and enter numeric price (Price will be hidden)
• Check advanced edit details, ensure that new price text doesn’t include any figures

International Properties- check that international code has been set – PORTAL SETUP > select portal and edit- selecting relevant country from this list

If the above is all in order it may be that the property has been rejected by the portal

If you feed to Rightmove, you will receive a report containing properties that have been rejected from the latest feed, and the reasons for their rejection

If you aren’t receiving this report, contact Rightmove and check which address this is being sent to

Once received, please refer to the report prior to logging a ticket with the support team