The deposit reference is now found on the tenant tab of the Tenancy Record rather than the Details tab of the Tenancy Record, The reason for this is the tenancy may have more than one tenant who has paid their own share of the deposit so when you register their deposits individually, you can enter their relevant deposit reference information separately.

There is an additional column appearing in the tenants tab, alongside the deposit which will display the deposit reference number. This ensures that all information relating to a specific tenant such as their name, rent amount, deposit amount etc, that makes up the tenancy, is found in one place.

You can enter or edit the deposit reference by clicking on the edit button alongside the tenants name in the tenants tab of the tenancy record.

Automatic recurring management fees are created based on rent receipts and not on the rent charge. If you were to receive a partial rent payment, the system would have charged the landlord the fixed management fee. When you receive another partial payment, the system would again charge the landlord the fixed management fee. To prevent duplication, this function has been disabled and will only allow for you to set up management fees as a percentage. 

If you need to charge a fixed management fee, this will need to be set up as a Recurring Invoices - Ideally from the tenancy record as you then get the option to stop the invoice charging when the tenancy ends so that the Landlord is not charged when the property is vacant.

Please note that you will need to amend tenancies that have been set up with a fixed fee for the management fee as the automatically created management invoice will not be created when rent is received. 

Go to the area that you are having an issue with, once there press Alt and Print Screen (maybe written as Prt Sc) on your Keyboard for a PC, or Command + Shift = 3 on a Mac.  

Once this has been done, open Paint on your Computer and click into Paste (You can find Paint by searching on the Start Menu).  

After the image has been pasted then click on File -> Save As -> Give it a name -> Save as .jpg

At the very end of creating a new Ticket you have the ability to attach files, here is where you can attached your newly created Screenshot after explaining the issue.