Why should I set “loadbal” as my Expertagent Bookmark?

If you have experienced a new release with Expertagent, you will probably have suffered with the issue of having a message popup saying “Rack Disabled” or that you simply cannot log in.

This is because we have our live servers, and we have our test servers. When the test servers that contain a new release are made live, rather than having down time where the servers are not accessible at all, we redirect you to a different server. The script that does this is called loadbal (short for load balancer).

If you set your bookmark to our loadbal, you will never have issues with getting into EA when these updates happen.

Why do I need to use the “loadbal”?

By setting your bookmark to loadbal, it means that you will always be directed to log into a working server. Additionally, you will be directed to the least congested server, meaning you will get the most optimum usage.

So how do I set loadbal as my bookmark.

Firstly, there are multiple ways to do this, so if you have a preference, simply use the address below when editing your bookmark. Otherwise, follow this simple guide.

Loadbal.expertagent.co.uk

Adding the bookmark 

1) Go to www.expertagent.co.uk. And click the star in the top right of the screen to open up the dialogue box (as shown). Change the name to Expert Agent. And pick the folder you want the bookmark to be stored.

2) Click the edit button.

3) In the URL box, type in, or copy and paste  loadbal.expertagent.co.uk    then click save, and you have a working bookmark.

Can I edit my current bookmark?

Yes you can. 

Simply locate your bookmark, right click it, and select edit.

Then copy the details from point 3 into the URL box, and save it

The deposit reference is now found on the tenant tab of the Tenancy Record rather than the Details tab of the Tenancy Record, The reason for this is the tenancy may have more than one tenant who has paid their own share of the deposit so when you register their deposits individually, you can enter their relevant deposit reference information separately.

There is an additional column appearing in the tenants tab, alongside the deposit which will display the deposit reference number. This ensures that all information relating to a specific tenant such as their name, rent amount, deposit amount etc, that makes up the tenancy, is found in one place.

You can enter or edit the deposit reference by clicking on the edit button alongside the tenants name in the tenants tab of the tenancy record.

Automatic recurring management fees are created based on rent receipts and not on the rent charge. If you were to receive a partial rent payment, the system would have charged the landlord the fixed management fee. When you receive another partial payment, the system would again charge the landlord the fixed management fee. To prevent duplication, this function has been disabled and will only allow for you to set up management fees as a percentage. 

If you need to charge a fixed management fee, this will need to be set up as a Recurring Invoices - Ideally from the tenancy record as you then get the option to stop the invoice charging when the tenancy ends so that the Landlord is not charged when the property is vacant.

Please note that you will need to amend tenancies that have been set up with a fixed fee for the management fee as the automatically created management invoice will not be created when rent is received.