Stay Safe - Top Tips on how to spot online scams.  

We're always looking to improve our website security and our service to our partners so we'd like to offer you some tips to help you keep your personal details safe and identify some of the most common scams.  

Phising fraudsters will try to get you to give them your confidential or personal information by sending emails or texts that look genuine but link out to fake unsecure sites.  Look out for: 

Unusual Contacts - is the email, text or call from a contact you recognise or can verify? Do you normally receive emails, text and/or calls from these details?  Zoopla Property Division emails will only ever come from @expertagent.co.uk, @webskyltd.com or @zpg.co.uk.   

Urgent Subject Lines - That cause you alarm, e.g. 'Security Alert' or 'Your account may be suspended' hoping to convince you that you need to act straight away.  

Information Requests - Genuine companies wont email, text or call asking you for usernames, passwords, verification codes or other secure data.  

URLs - When viewing an email you can hover over hyperlinks (or buttons) to see the underlying website address.  If in doubt, don't follow the link but access your account in the usual way.  

Secure Websites - Look for the 'https' at the start of the web address and the padlock or unbroken key icon at the top of the page next to the address bar.  If you think you may have entered your details on a scam site, change your password immediately or contact us on our usual details.  We also recommend you report it to Action Fraud immediately.  

Top Tip: For added security make sure your passwords are at least 8 characters long, a mixture of upper and lower case letters and include some numbers too.  Try to change your passwords regularly and not use the same password across multiple sites.  

Personal and Premium Rate Numbers - This scam involved being asked to call a number that begins 070, which at a glance most people don't realise isn't a standard mobile phone number.  The caller is then kept on the phone for as long as possible resulting in a large phone bill.  070 numbers are perfectly legal, however, the usually incur high call charges (up to £1.50 a minute).  If you are asked to call an 070 number please first check the details within the lead and use the email details to request an alternative number.  

Top Tip: With calls from landlinds costing up to 65p a minute with an additional call set-up fee of up to 15p, and calls from mobiles costing up to £1.50 a minute, make sure to check with your phone provider for charges before calling an 070 number.  

For further information of if you think you've been affected by this scam please contact Ofcom, Phone-Paid Services Authority or Action Fraud. 

Additionally, you can report this to us by logging a Support Ticket from with your Expert Agent software.  

If your overseas Landlord has returned to the UK and is no longer NRL registered, to reflect this on Expert Agent you will need to enter in the date they returned to the UK in to the “NRL Up To And Including” date field found under the Financial Details tab on the Landlord record.

Once this date has been entered, no further tax will be deducted past this point. Any tax that has been deducted from the Landlord after this date but NOT paid to HMRC will be available to be refunded to the Landlord via the Landlord record. 

Right click – Financial – Refund NRL Tax and then process a Landlord payment as normal with the funds that will subsequently be available on the Landlord record.

Please contact an Account Manager if you have decided to close one of your Branches/Accounts within Expert Agent (This email address is being protected from spambots. You need JavaScript enabled to view it.).  This page is designed to help customers that are closing one or more of their branches, but keeping at least one branch active within Expert Agent.  

You will need to consider a few items when closing a branch within Expert Agent: 

• Data:  You will need to consider moving all current and historic data to one of your active branches, should you wish to retain access to it.    

From an Applicant: 

From a Landlord: 

From a Property: 

Then select the Branch you wish to move the Data to and Press Save: 

If you have a large amount of data that you do not feel you are able to move yourself, please discuss this with your Account Manager who can suggest an alternative option. 

• Data Feeds: Please ensure that you cancel any portal feeds that may still be running from the branch.  This will ensure that we do not charge you are any additional portal feeds that are not being used.  

From Tools -> Configuration -> Property Configuration -> Select Portals (N/B PLEASE ENSURE YOU ARE CURRENTLY ASSIGNED TO THE SUB-BRANCH WHEN DOING THIS).  

On Portals, click the Stop Feed button.  Please also do let the Portals know as well as this only stops the feed from our side and you may still get charged from the Portals.  

• Staff Profiles:  You must move any active staff profiles into one of your active branches before the account can be disabled.  This will ensure that all staff can continue to work as normal from their new branch.  

From Tools -> Configuration -> Business Configuration -> Agency Staff - Make sure the Branch is correct: 

Click into the Staff Member: 

Change the Branch at the bottom of the screen and press Save.  

• Billing:  Please discuss your monthly billing with your Account Manager to ensure that you have sufficient log ins for your new branch set up and you are clear what your new subscription amount will be moving forward.  

• Deletion of Data: Under the new GDPR regulation, we cannot store data for longer than it's intended use.  With GDPR in mind, please ensure that you have moved all your data you wish to retain access to over to an active branch.  

Please contact an Account Manager to run through any questions on 01225 303 500 (Option 2) or This email address is being protected from spambots. You need JavaScript enabled to view it.