Expert Agent Touch has been developed and tested to work in the Google Chrome browser only.

It might work on Internet Explorer or Safari but we don't know - we've deliberately not tested it. We've chosen to standardise on Chrome because it works in the same way across all platforms. As a result, we can control the way Expert Agent Touch works and looks. Chrome is available for iPads, Macs, PCs etc. In particular, it is a available for older Windows XP and Windows 7 PCs and it seems to be an "elixir of life" for an elderly computer. The last version of Expert Agent was tested on at least 6 different browser versions. By saving the need for that, we can develop the product much faster and make it more reliable. We can also use Chrome specific features. For example, Chrome has excellent in-built print support - saving the need for the extra plug-ins that were needed and could be unreliable in "classic" Expert Agent. Give Chrome a try - you'll love it. We've created a large  chapter below to help you migrate over. It should be very easy. If you use HTML letters or reports, there's one critical thing you need to look at - see How do i print using Chrome?

WORRIED ABOUT CHROME? We've spoken to a few "Google Objectors" who really don't like the idea of using Chrome. It is important to stress that we're not asking you to change your "default" browser. If you want to carry on using Internet Explorer or Firefox for your banking, social media, other software etc - that's fine. Chrome sits happily in the background on your PC - if you want it to stay there, just make sure that when you install it, you don't make it your "default" browser.  "Google Objectors" worry that Google is spying on us all or maybe throwing adverts at us based on our browsing habits. If you just use it for Expert Agent, all that Google will spot is that you spend a lot of time using Expert Agent!

The Chrome FAQ section covers all Chrome related queries regularly raised by our members.  We hope you will find the answer to your query below however if not and you feel it will be beneficial to add please email your suggestion to This email address is being protected from spambots. You need JavaScript enabled to view it.  and we will happily add it for you.

As per our 2014 Spring member’s update, we will be testing and optimising all future developments of Expert Agent on Chrome alone. This means you’d benefit from using Chrome over any other browser. If you are new to Chrome, it’s likely you’ll need to get it set up ready for use – the items included in this FAQ will assist you with this. 

More:

How do I install Chrome?

How do I allow pop-ups for EA?

How do I turn off pop-up blocker altogether?

How do i ensure AdBlock does not interfere with EA?

How can I set up Chrome to open all web pages automatically?

How do I open PDFs in Chrome using Adobe?

How do i print using Chrome?

Chrome Crashes or Won't Print

Rightmove Live Feed means you can get new instructions, price changes and corrections live on Rightmove within a few seconds.

The Live Feed is chargeable. We first got excited about this new feature in mid 2013 but, at that point we were not able to predict the size and scale of  the project and the amount of expensive bandwidth required to upload every property change (including all the photos) every time a user presses save in a property record.

To get this set up on your account, please email Nikki, Rosy and Melissa on This email address is being protected from spambots. You need JavaScript enabled to view it. or call them on 01225 303500 option 2.

They’ll put the extra charge of £5 per month on your next direct debit.

Details of how you setup the live feed are covered in this chapter along with everything else you need to know.

Step 1 – Property Configuration - Links

Before you can begin using the Rightmove live feed, there are a few items in configuration that need setting up by a super user.

Go to ‘Tools’ in the top menu, select ‘Configuration’ from the drop down and go into ‘Property Configuration’ – ‘Links’:

For this purpose we are interested in #4.

This will list all of the link options that you have set up from your Links tab in your property record. For each link, you need to assign a ‘Rightmove Type’ in the new column.

So for EPC you’d select either ‘EPC’ or ‘EPC Graph’ depending on what you upload, and so on. Save when finished. If you fail to configure your Rightmove types, only EPCs will be uploaded.  Please note if you are a multi-branch firm, this will need doing for all offices. 

The list of types are predefined by Rightmove and are out of our control.  If you would like to add any additional types you will need to petition Rightmove. 

Step 2 – Property Record – Portals Tab

To view the live page for a property, you’d go into the Property record and click into the ‘Portals’ tab:

If the property has uploaded to the live feed it will say ‘Click Here’ in the Direct URL column, and it will have a last updated date.

There is also a new column showing with which portals you have a live feed in place. N/A means the portal don’t offer a live feed at present.

Upon clicking the link it will open the relevant property page on Rightmove. This link can be re-used, if required, in any correspondence.

Any changes made in a properties record are usually visible on Rightmove within a couple of minutes of saving them, depending on how quickly Rightmove are processing our uploads.

You’ll know when changes have been uploaded as the last updated time and date for the Rightmove row on the Portals tab will have changed.

If there is an old date and/or time showing in the ‘Last Updated’ column on the Portals tab, you should right click and save the property record to re-send it.

Removing Properties from the Live Feed

Expert Agent generally will guide you through the relevant steps via the use of wizards as to when a property will begin to show on the portals and when it will come off, however if you would like to remove the property manually for any reason simply access the details tab on the Property record as shown below:

Untick the ‘Show on Portals’ tickbox.  Remember to right click and SAVE.  This will then remove the property from the Live Feed. The Rightmove live system will not remove the property from the portal purely based on the status of the property – you need to untick the  ‘Show on Portals’ tickbox.

Cost

The cost of the live feed is £5 +vat a month and will be added to you next Direct debit. It will appear on your invoice as ‘Rightmove LIVE feed’

It may take a few minutes to feed the updated property through to Rightmove.  If this happens, or if there is a longer delay, you can force a re-send by adding a single space to the Advert Header field, saving the record, removing the space and saving the record again.  The property will then be displayed instantly on Rightmove.

If a property fails to upload on Rightmove Live in the future, you can hover over the word 'Failed' in the Portals tab to see the reason for the failure.  This will either give a plain text reason (for example, Missing Town), or an error code which we will be able to use to diagnose the issue.

Please also see Why is my Property not showing on Rightmove (or not showing correctly)? FAQ for more information.