For any deposit that you have processed through Expert Agent since February 2014 you can find all the information that you would require by visiting the Deposit management section. 

Deposits that were charged and received, prior to the Deposit Management area being written, can be refunded on to a tenancy statement via a journal transfer. (Please note that we only advise the journal process for those prior to Feb 2014.)

To create the journal you will need to go to the Finance drop down menu, Accounts, and Journal Transfer. 

To ensure that it is allocated to the correct tenancy it is vitally important that you choose a tenancy from the right hand side options.

You will need to choose "Deposits Held" in the Debit nominal and "Tenancy Control" in the Credit nominal, choose a date that you wish to process the refund for and enter the amount. It is worth also changing the journal description.

 Once you have processed the journal the deposit funds will appear on the tenancy statement so that you can issue a refund to the tenant - Issuing Refunds.