Expert Agent is very easy to navigate around. You’ll pick it up in 10 minutes.

However, you won’t get the best out of it unless you understand what it does and why and how it does it.

You can get all the training you need in order to use Expert Agent completely free of charge and online.  

Free Training

Our training team have created a catalogue of training videos via our Youtube channel that are categorised into individual playlists that will take you through, step-by-step, everything you need to get the most out of Expert Agent. We also run some live online sessions that you can book onto if you prefer.

We've got courses that cover:

• Introduction to Expert Agent
• Letters, Matching, Sales Progression & eSigning
• Lettings
• Lettings Financial

And much more. You can learn more about our training, and access the training here.

Want More?

Very few customers ask us to do face-to-face initial training these days - they see the merit in saving the need for staff to leave their desks for hours or even days. However, some ask us to do chargeable bespoke follow-up and problem solving sessions online.  If that's something you think you need, you can discuss it with your Account Manager who will be able to talk you through your options and advise on next steps.

More:

Free Online Training 

Bespoke Online Training

Chargeable Training

Internet or Voice Over IP phones are the future. Plug in and make calls anywhere. We’ve tested and rejected Skype and similar services. Too much messing around and poor reliability. The old phone companies are trying to prop up their margins by selling VOIP replacements for old fashioned phone systems – they sell you a system box and still charge for lines, maintenance etc.

We use Voipfone. We fell upon Voipfone by accident 5 years ago, tested their service and moved our phones over to them 4 years ago. They supply £50 black business desk phones or cordless DECT phones that plug into your router, not a phone line. You then buy local phone numbers from them at £1.99 per month (the numbers can be on any exchange of your choice - that explains why our numbers are Bath 01225 numbers yet our office moved from Bath to Frome (01373) a number of years ago) or they’ll port your numbers. You then buy Extensions at £1.99 per month. Each extension can dial out - the need for a “line” per person doesn’t exist. In fact, the notion of phone lines disappears. Calls between extensions are free. An IVR (interactive Voice Response – 1 for sales, 2 for support) is £1.99 per month. Call quality is fantastic, reliability great. It has allowed us to have a very geographically diverse team. 

The configuration of our phone system is:

2 x inbound numbers at £1.99

31 extensions at £1.99 each (these extensions are all over the place – Portugal, Cornwall, West Midlands…)

1 x IVR at £1.99

And then very cheap calls – as cheap as Talk Talk or the other discount providers.

Everything is controlled from a simple web site. We can even record our calls.

We’ve saved thousands. Lots of customers use Voipfone. If only they’d give us commission!

For more information, visit www.voipfone.co.uk.

Ravensworth are the biggest and most successful estate agency printing business. Expert Agent creates a PDF file for brochures and then sends it to them. They print and deliver back in 24 hours. They can do all the stuff you can’t do – edge to edge printing, laminating etc. There’s no point in buying or renewing that enormous copier – most clients send a fraction of the number of full details that they once did.

They also offer a number of other services to estate agents - to find out more, go to www.ravensworth.co.uk.