FAQs - Expert Agent Documentation

We have a number of handy quick links set up to assist you with managing these important dates. You can make use of them from your dashboard or using the right tool bar. Alternatively you can create your own saved selections should you wish to for eg, send early notification to the landlord or tenant.

Please see the following links for further helpful information:

Managing Property Inspections

Property Safety Checks

Filtering Grids - for information on creating Saved Selections

Although it would make things easier, this would leave room for error as if the inspection didn’t go ahead or needed to be changed to 6 monthly as opposed to 3 monthly it would cause further problems.

For further information on inspections please see the Managing Property Inspections section.

These important dates apply directly to the property and not the tenancy. With the dates appearing on the property record, they will show as expiring when using the quick links, even when the property is vacant.

For more information see the Property Safety Checks section.

The Lettings FAQ section covers all Lettings related queries regularly raised by our members. We hope you will find the answer to your query below however if not and you feel it will be beneficial to add please email your suggestion to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will happily add it for you.

What does the tenant fee ban mean for Letting Agents?

When Will the Compliant Letters and Agreements Be Updated?

How do I manage HMO's within Expert Agent?

What do I do about a property with more than one landlord?

Why are gas and electrical appliance safety test dates not saved on the tenancy record?

Why do the inspection dates not automatically update once the date has lapsed?

What is the easiest way to manage my inspections, gas safety, renewals and expiry dates?

What do I do if a tenant in a shared tenancy gives notice and moves out?

Why do the previous tenancies meter readings appear in the utilities tab on the current tenancy?

Where can I upload and save a gas safety record, inventories, tenancy agreements or any other correspondence relating to a tenancy?

Why is the landlord not receiving their landlord portal email?

Why are my landlord or tenant’s names merging incorrectly onto letters and tenancy agreements?