Why is the landlord not receiving their landlord portal email?

The first things to check would be:

A) Have you entered more than one email address into the field?

This will prevent the email from being sent as you can only have one email address entered.

B) Is the email address valid? Try swapping the landlord’s email address with your own, save and send the landlord’s portal email to see if it could be their email address.

If this still fails to send, please contact us as there may be a problem.

For more information please see the Landlord Portal Configuration section.