Why haven't I received the Viewing Request email?

As of December 2015, the Viewing Request emails that are logged by the Applicants from the Welcome, Weekly and Match emails are no longer being sent out by our servers.  

We are currently looking at a fix for this so that these emails are once again sent to the Agency email address.  

In the meantime, you can use the Pending Viewings quicklink (located on the Appointments Dashboard, Appointments Quicklinks Pod on your Homepage or the Right Hand Tool Bar).  

1) Hover over Appointments in the top menu and select Dashboard from the drop down.  

2) Click on the Cog icon from the Quick Links pod (bottom right hand corner) 

3) From the list of available Appointment quicklinks, select either My (your own viewings), Office (the entire office - advisable as Viewing Requests come in as unaccompanied) or Group (the entire group if you are part of a multi branch firm).  

4) Press Save.  This will then appear on the Dashboard, the Appointments Quicklinks pod on your Homepage and the Appointments drop down as well.  

5) You can also have the Quicklink on your Right Tool Bar as well.  Open the Tool Bar and press the Edit option.  

6) Scroll down to the Appointments section and select the relevant Quicklink. and then Save.  Once Saved it will then appear in the Right Tool Bar.  

This FAQ will be updated once this has been fixed.