General FAQs

The General FAQ section covers all general related queries regularly raised by our members.  We hope you will find the answer to your query below however if not and you feel it will be beneficial to add please email your suggestion to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will happily add it for you.

Latest:

Vebra Solutions Limited is the new home of Expert Agent

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How do I add a new staff member into EA?

How can I check which staff are logged in to Expert Agent?

What do I need to do when a staff member leaves?

How do I change label formats?

How can I get a Data Extract from Expert Agent?

Can I still use Windows XP?

How much do the SMS bundles cost?

My grids don't seem to be loading?

Where's the manual for "Classic" Expert Agent

How do I take a screenshot?

What is the best way to bookmark Expert Agent?

How Do I Delete A Contact?

What happens when I forget my Password?

How do I upload documents to a record?

I want to close one of my branches in Expert Agent, how do I do this?

How Do I Stay Safe Online?