Lettings FAQs

The Lettings FAQ section covers all Lettings related queries regularly raised by our members.  We hope you will find the answer to your query below however if not and you feel it will be beneficial to add please email your suggestion to This email address is being protected from spambots. You need JavaScript enabled to view it.  and we will happily add it for you.

More:

What does the tenant fee ban mean for Letting Agents?

How do I manage HMO's within Expert Agent?

What do I do about a property with more than one landlord?

Why are gas and electrical appliance safety test dates not saved on the tenancy record?

Why do the inspection dates not automatically update once the date has lapsed?

What is the easiest way to manage my inspections, gas safety, renewals and expiry dates?

What do I do if a tenant in a shared tenancy gives notice and moves out?

Why do the previous tenancies meter readings appear in the utilities tab on the current tenancy?

Where can I upload and save a gas safety record, inventories, tenancy agreements or any other correspondence relating to a tenancy?

Why is the landlord not receiving their landlord portal email?

Why are my landlord or tenant’s names merging incorrectly onto letters and tenancy agreements?

Can I clone a landlord to make them an applicant or vice versa?

How do I cancel a tenancy reservation?

Can I edit tenants on a tenancy record?

To comply with the data protection act, how can I remove records from the system?

How do I add multiple Tenants onto a Tenancy?

How Do I remove a Tenant from an Tenancy?

How Do I Remove a Landlord from a Property?

How do Landlords reset their passwords on the Landlord Portal?

Where have the prescribed notices gone from the compliant letters and agreements pack?

How can I manage my EICRs in Expert Agent?