Chrome FAQs

Expert Agent Touch has been developed and tested to work in the Google Chrome browser only.

It might work on Internet Explorer or Safari but we don't know - we've deliberately not tested it. We've chosen to standardise on Chrome because it works in the same way across all platforms. As a result, we can control the way Expert Agent Touch works and looks. Chrome is available for iPads, Macs, PCs etc. In particular, it is a available for older Windows XP and Windows 7 PCs and it seems to be an "elixir of life" for an elderly computer. The last version of Expert Agent was tested on at least 6 different browser versions. By saving the need for that, we can develop the product much faster and make it more reliable. We can also use Chrome specific features. For example, Chrome has excellent in-built print support - saving the need for the extra plug-ins that were needed and could be unreliable in "classic" Expert Agent. Give Chrome a try - you'll love it. We've created a large  chapter below to help you migrate over. It should be very easy. If you use HTML letters or reports, there's one critical thing you need to look at - see How do i print using Chrome?

WORRIED ABOUT CHROME? We've spoken to a few "Google Objectors" who really don't like the idea of using Chrome. It is important to stress that we're not asking you to change your "default" browser. If you want to carry on using Internet Explorer or Firefox for your banking, social media, other software etc - that's fine. Chrome sits happily in the background on your PC - if you want it to stay there, just make sure that when you install it, you don't make it your "default" browser.  "Google Objectors" worry that Google is spying on us all or maybe throwing adverts at us based on our browsing habits. If you just use it for Expert Agent, all that Google will spot is that you spend a lot of time using Expert Agent!

The Chrome FAQ section covers all Chrome related queries regularly raised by our members.  We hope you will find the answer to your query below however if not and you feel it will be beneficial to add please email your suggestion to This email address is being protected from spambots. You need JavaScript enabled to view it.  and we will happily add it for you.

As per our 2014 Spring member’s update, we will be testing and optimising all future developments of Expert Agent on Chrome alone. This means you’d benefit from using Chrome over any other browser. If you are new to Chrome, it’s likely you’ll need to get it set up ready for use – the items included in this FAQ will assist you with this. 

More:

How do I install Chrome?

How do I allow pop-ups for EA?

How do I turn off pop-up blocker altogether?

How do i ensure AdBlock does not interfere with EA?

How can I set up Chrome to open all web pages automatically?

How do I open PDFs in Chrome using Adobe?

How do i print using Chrome?

Chrome Crashes or Won't Print