When creating a brochure through Expert Agent, you may find that the price still has the code displaying as {prop_price_text}. This isn't because you have done anything wrong, this is just due to the nature of the merge code being used. The price text code is a dynamic code, meaning that it will pull through new information (such as a price change) automatically, without you having to update it. Due to this, when opening up a brochure in a Word document, the price text code will display the code instead of the actual price. What you will find is that when you save the brochure back into expert agent and the system creates a PDF document of this file, the price will display accordingly.

Below is displaying how the word document will look. 

When the Word document has been uploaded into the system then the PDF will be automatically created and look like this: 

If your brochure has gone through this process, the price should update accordingly, however, if there is a problem with the price producing properly this may be down to two key factors: 

1. The current brochure has deleted the price text merge code (it may have been replaced with the price manually in Word, please see Why is my brochure not uploading?).

2. The brochure has not uploaded properly. To double check this, please click here.

Ravensworth is a third party company that can design and create property particulars such as brochures and window cards. Once the documents are created for you, you can integrate them into expert agent and receive high quality prints of the brochures from Ravensworth.

Firstly you will need to make contact with Ravensworth to let them know what you have in mind for your brochure and/or window cards from Ravensworth (please click here for their details). Please bare in mind however, if you are not sure what you want before making contact, they will be able to send you some examples. Once you have made this contact they will send you the word documents of the brochure templates for you to use in expert agent.

When the template document is received, you will need to apply the relevant merge codes into the template to replace the existing ones. 

The document may be sent to you looking similar to the image below: 

From here, you will simply need to enter in the relevant codes by opening up the merge code table in expert agent. To access this, go to the template grid in expert agent, click 'edit' on any word document and select the tab for 'open merge code table' 

You will need to update the codes according to the layout of the template and insert image codes (as pictured) as well as any text codes. Once you have inserted the relevant codes, it should look a bit more like this: 

Now that the codes have been updated, you will need to upload this word document into expert agent as a new template (once the file is saved in your documents/desktop, in expert agent, go to tools > configuration > templates > add new template and then upload the saved word document).

Now this is saved as a template in Expert Agent, you can apply it to any property by following the usual process for creating a brochure. However, you will have the option to send the completed PDF to ravensworth for them to print.

In order to do this, go into the brochures tab in the property that you would like the brochures for, select Brochure export and then select 'send to Ravensworth'

Once you click on this option, you will then see a pop up asking you which brochure you would like to upload (website or office), your Ravensworth Customer Code, the quantity of which you would like to be printed and brochure format. 

Click on 'send' when the details have been entered and this will send the order directly to Ravensworth. 

Fixflo can be seamlessly integrated within Expert Agent so that all the Maintenance Issues reported onto your Fixflo account get logged within Expert Agent as a new maintenance job.

1. Navigate to Fixflo Maintenance Import
   
2. Tick to enable the Import. Then, enter your Fixflo URL, Username and Password. (These can be obtained from your Fixflo account - ours are hidden)
3. You can assign the Default Negotiator here - this is the person that will get the internal message regarding the new job (not who the jobs are assigned to). You can also include multiple branches, if applicable
4. Press the Save button and your Fixflo import is enabled and ready to go
   

For more information on how FixFlo Maintenance Reporting works through Expert Agent, click here.